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Terms & Conditions

 

Purchasing from C. Madeleine’s

Placing an order with C Madeleines.com means you have read and are agreeing to all of these stated terms and conditions. Because of our size and volume, we must strictly adhere to these policies.

Should you have any questions prior to making your selections, please contact us and we reply usually within 48 hours. Once a purchase is made, we will process your order and send a shipping confirmation notice, normally within 24 hours. Prices are non-negotiable.

Please refer to our Sizing and Item Condition guides prior to purchase.

C. Madeleine’s uses a secure server for all credit card transactions and this information will be kept private. We also accept wire transfer and checks (not on initial orders and subsequent checks will be subject to clearance). ALL funds must be received within five (5) days of order confirmation. All accessories, jewelry and handbags are final sale with no returns accepted.

 

AUTHENTICITY STATEMENT

C. Madeleine's sells only 100% authentic items.

 

SHIPPING

Free shipping on all domestic orders over $200 (before tax), for all orders below $200, a $15 flat shipping fee applies. On all international orders a $60 flat fee applies. Orders are shipped at the sole risk of the Buyer. Shipping insurance is required and is included in the shipping fee. Return shipping is responsibility of the Buyer. A handling charge is never added unless you request some type of special handling. Most packages will be shipped USPS Priority Mail. Delivery confirmation is required. We will gladly ship FedEx, UPS, DHL or other carrier so long as you supply an account number for billing and they pickup at our location. International orders are gladly accepted with Buyer responsible for any duties.   


TAX

All purchases sent within the State of Florida are subject to 7% Florida sales tax unless customer has a valid exemption certificate.

 

RETURNS

Accessories, handbags, jewelry are not returnable. Garment returns will be accepted only with C. Madeleine's prior approval, for store credit only, less shipping. When you receive your items, please inspect them and make sure they meet your expectations. Please notify us by email (MUST BE WITHIN 24 HOURS OF RECEIPT OF YOUR PACKAGE) if you wish to request approval for return of the merchandise and the specific reason for return. Returns must first be approved by C. Madeleine's via email. Returns received without prior written approval from C. Madeleine's via email will be refused. Sales receipt, documentation regarding the sale, and the return approval email documentation from C. Madeleine's must be included in the return package. We specify item condition of each item and provide verified measurements of each item in our webstore, therefore these are not valid reasons for return. Return items must be in the exact condition as sent with all hang tags attached and received within seven (7) days of the original shipping date. The condition and acceptance of the returned merchandise will be determined at the sole discretion of C. Madeleine’s. We inspect, photograph items and document item condition before shipping. C. Madeleine's will issue a store credit code via email. Store credit must be used within one (1) year of the date of issue upon C. Madeleine's receipt and acceptance of returned merchandise. To redeem store credit for online items at www.cmadeleines.com, you may contact us to make your selections and shipping arrangements, or store credit codes and account credits may also be applied at checkout to future orders. The Buyer is responsible for any return postage. shipping, insurance, and any applicable taxes must be covered in the store credit amount or paid separately. Shipping charges are not refundable. On the condition that Free Shipping was offered on the purchase and a return is requested, the store will credit amount received and will deduct the original shipping costs. No returns on international orders.

 
GIFT CERTIFICATES are available online and are the perfect gift for your friends who love vintage but are hard to choose for. The cards can be sent to either you or the recipient. Minimum is $50.00


NEW TO VINTAGE?

Vintage: Classically well-made, embodying the high style of a past era, representative of the best.  Vintage clothing has been pre-owned or previously worn, and may have typical vintage characteristics from care, time and being worn. Look for items classified as Mint Condition if looking for a near perfect piece. Most of our pieces are classified as Near Mint Condition, see C. Madeleine's item condition classifications.


PRIVACY STATEMENT

We respect your privacy. Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned!

 Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions, please contact us.

 

We Are Always Looking for Great Items

 
If you have some items you feel C. Madeleine’s might be interested in, let us know. We are always searching worldwide for amazing pieces and would love to hear from you. Contact us ATTN: CONSIGNMENT with details about the items you have available. This can be one piece or a whole collection or estate. Madeleine will travel thousands of miles each year to secure items for our wonderful clientele and she would love to feature your best items in our store.

 

Layaways may be accepted on certain items at C. Madeleine's discretion. Minimum order $200. A thirty percent (30%) deposit is required to hold items and no returns are accepted. If the item is not paid for in full in a timely manner based on our layaway payment schedule within the designated layaway period (30 days for orders up to $1000, 60 days on orders over $1000) your deposit will be forfeited and the item will again be made available for sale. Layaway payments are applied only to the items specified for layaway when the initial deposit is made and are non-transferable to other items. Layaway is non-refundable and no store credits will be issued. Additional items cannot be added to a layaway order. Layaway correspondence must be conducted via email. Promotions, coupons, discounts, and store credits cannot be applied to layaway.

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